User request status glossary

Access Type: User Requests - Editor or Viewer

Premium Feature: DSAR

Tickets associated with user requests are assigned statuses to help your organization monitor and manage the requests throughout the ticket lifecycle as it moves through your processing workflow. Refer to the table below for more information on each status and whether an email is automatically generated to the end-user when the ticket is changed to the status .

Click here for more information on how to update the status of a ticket associated with a user request.

Status	Description	Email to end-user
Unverified	The default status for a ticket when an end-user submits a DSAR through your organization's privacy request widget. An email is delivered to the end-user's provided email address to verify the request.
Verified	The request was verified by the end-user via the email link or manually moved into the status by a member of your organization.
Work in progress	The request is currently being processed by your organization. An email is delivered to the end-user's provided email to inform them of the status change.
Fulfilled	The request has been completed and closed. An email is delivered to the end-user's provided email to inform them of the status change. Note: For access data requests, an optional field is available to let the end-user download their data.
Archived	A request that no longer needs to be addressed because it has been fulfilled or refused.
Refused	The request was refused by your organization. An email is delivered to the end-user's provided email to inform them of the status change.