Create user request note

Access Type: User Requests - Editor

Premium Feature: DSAR

User requests notes enable your organization to include additional information to a specific user request. In this article, we will cover how to add a new note to a user request.

There is only one note per user request. Any subsequent edits to the note is stored in a single note instead of as separate notes for the ticket.

Click Privacy Requests on the left-hand panel and ensure the User Requests tab is selected on the subsequent page.

Navigate to a user request on the list and click the Details button in the user request card.

Navigate to the Ticket note panel and click Edit.

Use the provided space to input your note and click Save when finished.

The new note will be added to the Request History for the ticket and can be viewed from the list view of your user requests.