User request overview
Access Type: User Requests - Editor or Viewer
Premium Feature: DSAR
When an end-user submits a DSAR to your organization, a ticket is created for the request in the User Requests tab of Privacy Requests. In this article, we will cover the following:
Click Privacy Requests on the left-hand panel and ensure the User Requests tab is selected on the subsequent page.
Filter user requests
From the User Requests tab, your organization can view all new, current, and past user requests submitted to your organization. Use the provided dropdown menu to filter the list by:
Type
Filters list to one of the three user request types:
Access data request
Delete data request
Opt-out of sales request
Status
Filters list to tickets with a particular status. Click here to learn more about user request statuses.
Create date or due date
Sort the list by:
Newest -creation date, descending order
Oldest - creation date, ascending order
Least urgent - Sorted by due date, ascending order
Most urgent - Sorted by due date, descending order
User request details
View the details of any user request by clicking the Details button within the user request card.
From the details page of a user request, your organization can view the following information:
Request type
Whether the ticket is one of three request types:
Access data request
Delete data request
Opt-out of sales request
Ticket ID
Didomi assigned ID to the user request.
Status
Identifies the progress of the user request in your organization's workflow. Click here to learn more about user request statuses.
Due in
Once a request is submitted, your organization needs to process the request within the statutorily defined deadline. The deadline varies depending on the request type and the applicable data privacy regulation.
To assist you in responding to requests on time, Didomi calculates and displays the number of days until the deadline for each request.
Date of completion
Date the user request was fulfilled by your organization. Only available for tickets with Fulfilled status.
Date of rejection
Date the user request was refused by your organization. Only available for tickets with Refused status.
Date of archive
Date the user request was archived by your organization. Only available for tickets with Archived status.
Date of request
Date the end-user made the DSAR request.
User ID
Unique user identifier for the end-user.
If the request is submitted through the privacy request widget, the User ID will be the email address that was used to create the request.
If the request is submitted through the API, the User ID can be something other than the email address. For further info on how to use different User IDs, please check our developers documentation.
Email address
Email address provided when the request was created.
Request history
Tracks changes and internal notes added to the request.
Ticket note
Internal notes created by your organization for the request. Click here for more information on user request notes.
Last updated