Retry failed custom domain

Access Type: Domains - Editor

When your organization submits a custom domain, Didomi will verify that the correct NS records are correctly configured before provisioning in Amazon Web Services (AWS). In instances where verification fails Didomi will change the domain status to Failed. Some reasons for a custom domain failing verification include:

• DNS records not propagated yet

• Didomi processing error

In this article, we will cover how to resubmit a custom domain after it has failed verification.

Ensure that the DNS have fully propagated before resubmitting the custom domain. Your organization can utilize a tool such as DNS Checker to check for propagation.

Click My organization and select Organization settings from the drop-down menu.

Ensure the Domains tab is selected and navigate to a custom domain on the subsequent list with a Failed status.

Click the relaunch icon inline with the custom domain.

Confirm that your DNS records are created and fully propagated in the subsequent modal and click Yes to continue.

Didomi will attempt to verify and create your custom domain again.