Service Level Agreement (SLA) and incident management

The Service Level Agreements for the Didomi platform is set at 99% availability on a per monthly basis.

Didomi has designed its tech stack with a distributed/redundant infrastructure to mitigate the risk of failure. Our tech stack is monitored 24 hours a day, 7 days a week with alerts sent directly to Didomi engineers through various monitoring tools (e.g. AWS CloudFront, New Relic, etc.).

We are particularly cautious with our consent collection, storage and sharing that is mission critical to all our clients. We monitor and alert on the following elements:

• Overall health of our servers, applications and content delivery network.

• Average, 95/99/99.9 percentiles response times of our requests for reading/writing consents.

• Number of consents collected per property (compared to historical trends).

The Didomi development team is distributed across different time zones to ensure reactivity in case of an incident.