> For the complete documentation index, see [llms.txt](https://docs.didomi.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.didomi.io/privacy-requests/user-requests/customize-automated-end-user-request-emails.md).

# Customize automated end-user request emails

{% hint style="success" %}
**Premium Feature**: DSAR
{% endhint %}

Didomi will automatically generate an email to the end-user when a DSAR is first submitted or when the status of their user request ticket is moved to certain statuses. 

{% hint style="info" %}
[Click here](/privacy-requests/user-requests/user-request-status-glossary.md) to learn more about which user requests statuses will generate an email to the end-user.
{% endhint %}

Didomi offers default email templates for these automated emails to end-users which will be used unless otherwise edited by your organization. Refer to the tabs below for examples of the default email templates.

<details>

<summary>Request verification</summary>

<figure><img src="/files/3YK2BseiGNek5lvDwzhZ" alt="" width="563"><figcaption></figcaption></figure>

</details>

<details>

<summary>Work in progress</summary>

<figure><img src="/files/KBKEBju28IJFsoZmgkIL" alt=""><figcaption></figcaption></figure>

</details>

<details>

<summary>Refused</summary>

<figure><img src="/files/uxILnNECGGNISRucmK1w" alt=""><figcaption></figcaption></figure>

</details>

<details>

<summary>Access data request fulfillment</summary>

<figure><img src="/files/bbynf6pBmUsxywnkhJXp" alt=""><figcaption></figcaption></figure>

</details>

<details>

<summary>Delete data request fulfillment</summary>

<figure><img src="/files/pWMNTIEDPI3DriPhpvHi" alt=""><figcaption></figcaption></figure>

</details>

<details>

<summary>Opt out data request fulfillment</summary>

<figure><img src="/files/oLadML8ZNdIdCTTwqXAl" alt=""><figcaption></figcaption></figure>

</details>

Currently, the templates used for these automated emails to end-users can only be edited via API. Fore more information on configuring the HTML of these emails to match your branding assets please refer to our [developer documentation](https://developers.didomi.io/api-and-platform/privacy-requests/emails#work-in-progress-notification).


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://docs.didomi.io/privacy-requests/user-requests/customize-automated-end-user-request-emails.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.