> For the complete documentation index, see [llms.txt](https://docs.didomi.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.didomi.io/organization-and-account-settings/domains/retry-failed-custom-domain.md).
# Retry failed custom domain
{% hint style="success" %}
**Access Type:** Domains - Editor
{% endhint %}
When your organization submits a custom domain, Didomi will verify that the correct NS records are correctly configured before provisioning in Amazon Web Services (AWS). In instances where verification fails Didomi will change the [domain status](/organization-and-account-settings/domains/domain-status-glossary.md) to **Failed**. Some reasons for a custom domain failing verification include:
* DNS records not propagated yet
* Didomi processing error
In this article, we will cover how to resubmit a custom domain after it has failed verification.
{% hint style="info" %}
Ensure that the DNS have fully propagated before resubmitting the custom domain. Your organization can utilize a tool such as [DNS Checker](https://dnschecker.org/#NS) to check for propagation.
{% endhint %}
Click **My organization** and select **Organization settings** from the drop-down menu.
Ensure the **Domains** tab is selected and navigate to a custom domain on the subsequent list with a **Failed** status.
Click the **relaunch** icon inline with the custom domain.
Confirm that your DNS records are created and fully propagated in the subsequent modal and click **Yes** to continue.
Didomi will attempt to verify and create your custom domain again.
---
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