# Retry failed custom domain

{% hint style="success" %}
**Access Type:** Domains - Editor
{% endhint %}

When your organization submits a custom domain, Didomi will verify that the correct NS records are correctly configured before provisioning in Amazon Web Services (AWS). In instances where verification fails Didomi will change the [domain status](/organization-and-account-settings/domains/domain-status-glossary.md) to **Failed**. Some reasons for a custom domain failing verification include:

* DNS records not propagated yet
* Didomi processing error

In this article, we will cover how to resubmit a custom domain after it has failed verification.

{% hint style="info" %}
Ensure that the DNS have fully propagated before resubmitting the custom domain. Your organization can utilize a tool such as [DNS Checker](https://dnschecker.org/#NS) to check for propagation.
{% endhint %}

Click **My organization** and select **Organization settings** from the drop-down menu.

<figure><img src="/files/FCHJab40y4bwexB9nEGt" alt="" width="563"><figcaption></figcaption></figure>

Ensure the **Domains** tab is selected and navigate to a custom domain on the subsequent list with a **Failed** status.

<figure><img src="/files/pVEBo40ZBSS9xAC241Tc" alt="" width="563"><figcaption></figcaption></figure>

Click the **relaunch** icon inline with the custom domain.

<figure><img src="/files/qkg4ju5YotgBnkb3L7o6" alt="" width="563"><figcaption></figcaption></figure>

Confirm that your DNS records are created and fully propagated in the subsequent modal and click **Yes** to continue.

<figure><img src="/files/HziVSev9cAZdZokXT9d0" alt="" width="343"><figcaption></figcaption></figure>

Didomi will attempt to verify and create your custom domain again.


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