# Manage support tickets

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**Access Type**: Available to all users
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Didomi support tickets created by you or members of your organization are accessible via the Didomi customer portal. In this article, we will cover:

* [Ticket overview](#ticket-overview)
* [Support ticket filters](#support-ticket-filters)
* [Reply to support ticket](#respond-to-support-ticket)
* [Export support tickets](#export-support-tickets)

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Only users who have [created an account to access the customer portal](/organization-and-account-settings/account-settings-and-support/access-customer-portal.md) can manage support tickets. 
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To start, navigate to the upper right-hand corner of the Didomi product documentation site and click **Customer Portal**.

<figure><img src="/files/nqPYcOlJSaBXrFtbOJe1" alt="" width="563"><figcaption></figcaption></figure>

You will be redirected to the login page for the Didomi customer portal. Use the provided fields to input your email address and password, respectively, and click **Sign in**.

<figure><img src="/files/p0NI78gjtipIqk8bHCg4" alt="" width="375"><figcaption></figcaption></figure>

***

### Ticket Overview

From the ticket list page, you can view the following information for each ticket:

<table><thead><tr><th width="201.6666259765625">Field</th><th>Description</th></tr></thead><tbody><tr><td>Subject</td><td>Subject header of the email from which the ticket is derived</td></tr><tr><td>Requested By</td><td>Sender of the original email from which the ticket is derived</td></tr><tr><td>Created</td><td>Date the ticket was created</td></tr><tr><td>Ticket Owner</td><td>Member of the Didomi team assigned to the ticket</td></tr><tr><td>Last Activity</td><td>Date on which activity was recorded on the ticket</td></tr><tr><td>Status</td><td>Indicates whether the ticket is <strong>Open</strong> or <strong>Closed</strong></td></tr></tbody></table>

<figure><img src="/files/awHQYP840UwndzvPXkWm" alt="" width="563"><figcaption></figcaption></figure>

Click any ticket from the table to view additional information regarding the ticket such as:

* Ticket ID
* Email thread
* Email recipients
* Response field

### Support ticket filters

The ticket list page can be filtered by the following parameters:

<table><thead><tr><th width="176">Filter</th><th>Description</th></tr></thead><tbody><tr><td>View</td><td>Filters list between tickets owned by you or all of the tickets in your organization</td></tr><tr><td>Status</td><td>Filters list between ticket statuses: <strong>Open</strong>, <strong>Closed</strong>, or <strong>All</strong></td></tr></tbody></table>

Click the appropriate filter and use the provided drop-down menu to filter the list of tickets.

<figure><img src="/files/AOPMosJVHjQzj3JQZ4Va" alt="" width="563"><figcaption></figcaption></figure>

### Reply to support ticket

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Replies are only available for tickets with an **Open** status.
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Click into a ticket with an **Open** status and navigate to **Response** field. Use the provided space to input your reply and click **Send** when finished.

<figure><img src="/files/WnpOBb0eiUoWI06rvSx2" alt="" width="563"><figcaption></figcaption></figure>

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**Note**: Ticket responses sent through the customer portal will also be delivered to user email addresses listed in the **Reply to** field.&#x20;
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### Export support tickets

To export tickets from the customer portal into a csv file, use the [provided filters](#support-ticket-filters) to organize your list and then click **Export to CSV**.

<figure><img src="/files/C5Z4JhWqM1a0pD5FYQiN" alt="" width="563"><figcaption></figcaption></figure>

The current list of support tickets will be downloaded onto your local machine.&#x20;


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