> For the complete documentation index, see [llms.txt](https://docs.didomi.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.didomi.io/integrations/content-management-system-cms/shopify-beta/troubleshoot-shopify-integration.md).

# Troubleshoot Shopify integration

In this article, we will cover some troubleshooting guides that can assist your organization while implementing and/or testing the Didomi/Shopify integration:

* [Consent notice no longer displays on Shopify store](#consent-notice-no-longer-displays-on-shopify-store)

***

### Consent notice no longer displays on Shopify store

If your organization's consent notice no longer appears on your Shopify store it can be the result of a missing consent notice purpose mapping. In order to confirm this is the reason, navigate to your Shopify store and open the browser's developer tools. 

The following error indicates that the consent notice is hidden due to a missing consent notice purpose mapping.

{% code overflow="wrap" %}

```
Didomi: consent notice hidden, purposes not mapped to a Shopify category:<Didomi Purpose ID>
```

{% endcode %}

<figure><img src="https://1825037175-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FNDxbAdc00ce6bH5u1urh%2Fuploads%2FIkVtwtTyA7B3SZOGfPmh%2FScreenshot%202026-06-05%20at%201.00.59%E2%80%AFPM.png?alt=media&amp;token=65a0ac91-543f-4246-b331-da3379027d63" alt="" width="563"><figcaption></figcaption></figure>

Additionally, the **Settings** for the Didomi app in the admin view of your Shopify store will highlight any purpose with a missing Shopify consent category mapping and display a warning.&#x20;

<figure><img src="https://1825037175-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FNDxbAdc00ce6bH5u1urh%2Fuploads%2FZngmQyBDe1hJc6EXzHZz%2FScreenshot%202026-06-08%20at%208.54.44%E2%80%AFAM.png?alt=media&amp;token=54e6fed2-9a1b-428a-810a-de8f6a97afdc" alt="" width="563"><figcaption></figcaption></figure>


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation by asking a question.

Perform an HTTP GET request on the following URL with the `ask` and `goal` query parameters:

```
GET https://docs.didomi.io/integrations/content-management-system-cms/shopify-beta/troubleshoot-shopify-integration.md?ask=<question>&goal=<user_goal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is what the user is ultimately trying to achieve, the reason they need the answer. Sharing it helps GitBook give you a better, more relevant answer. A goal is most helpful when it describes the outcome the user wants rather than restating the question. For example, with `ask=how do I create an API token`, a goal like `automate deployments from our CI pipeline` lets GitBook tailor the answer to that use case.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.